Cloud Tech Support

Business Support

Our business support program is designed to provide you with the right set of tools and expertise to enable you to:

- Optimize performance.
- Manage risk.
- Control costs to achieve operational excellence.

What We Provide?

We can provide Business Support if you have production workloads on Alibaba Cloud and want 24x7 access to technical support and architectural guidance in the context of your specific use-cases. In addition to enhanced technical support and architectural guidance, Business Support provides access to third-party software support, documentation and forums, Trusted Advisor, Personal Health Dashboard, Cloud Support API, and launch and event planning.

Key Benefits

Trusted Advisor Best Practice Check
Trusted Advisor provides a rich set of best practice checks and recommendations: cost optimization, security, fault tolerance, performance, and service limitations.
Enhanced Technical Support
Contact cloud support engineers 24/7 by phone, email, and web chat Any number of cases / any number of contacts (IAM support).
Case Severity / Response Time
General guidance: <24 hours system damage: <12 hours
Damaged production system: <4 hours
Production system downtime: <1 hourSimplicity
Architecture Guidance
User case-based contextual guidance.
Edit Case Management
API Support.
Third-Party Software Support
Interoperability and configuration guidance and troubleshooting.
Proactive Guidance
Access to infrastructure incident management (at an additional cost).